*****10 of the 3.5g high THCa well known lines (gelato 33, purple kush, etc.), some gummies, THC coffee, and CBD cat treats**** $500 order
I loved the variety of the products at this website and I ordered a little bit of everything because I was curious (especially about the CBD cat treats)
Shipping was fast and packaging was adequate as well. The 3.5g were in these neat little cardboard and plastic top bottles (they look very medicinal, which I get the impression is the main focus of this company based on their profile story). Upon inspection I found the buds in the bottles to be on the smaller side, partly because of the bottles being taller rater than wider. Other than my orders for "smalls" specifically this company had the smallest buds on average for the "premium/top-shelf" product. Two of the bottles were noticeably just slightly more than half full, not full like the other bottles. Upon further inspection I found Both of these bottles to be 2.5g. I sent an email to customer service and received an auto reply that my mail had been received and a member of their team would reach out within 48 hours. That was a week ago, nothing yet.... I've read that some of these companies have great customer service, but Pinnacle doesn't look like they are on top of it. Which is a shame because the other aspects of the purchase process was fine and they have a GREAT selection of stuff. I don't see an ethical way to move forward with my product complaint though... I would have to determine how much the missing amount was ($13-$15/bottle) and when I file a dispute there are fees that get charged to the company (like $10+ last time i checked). Just seems like a lot of work for everyone involved for a $30 error. Wish they had just responded.
Bottom Line: I wasn't planning on ordering from this company again anyway because of the flower size quality and the lack of customer service response. There is prettier flower out there, BUT the other products they have are really special, and many have a medicinal lean which is great for customers looking exclusively for the edible and medicinal market. Discounts are average difficulty to find online.